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What Our Clients Are Saying

At Home Care Assistance, we provide a superior level of service to each and every client. Our 97% client satisfaction rate is unparalleled in our field. Read below what our clients have to say and learn more about what makes us the premier provider of in-home senior care.

Home Care Assistance in every way ensured that I could meet her needs and help me to have time to care for the other myriad of things that go along with caring for someone who is sick. You don’t know how much I needed you all. Thank you is not enough. I will recommend you and your staff to any and all that want or need to have someone take care of their loved ones – with all of the glowing words that I can find. Until you walk in the shoes of a caretaker…you can’t fully understand the help that you need. AND when you find it, it is a miracle. My heartfelt and grateful thanks to all of your miracles.

- Lyn Finnerty

Daughter of Client

My mother who is 80 was invited to spend Christmas with my brother in San Diego. Getting there and back required changing planes in Houston and on the way back she only had 30 minutes to transfer to a different terminal. I had discussed in passing, my concern with Lori at Home Care Assistance here in Columbus and she, on her own, spoke with the Home Care Assistance Office in Houston. They offered to help my mom get to a hotel if she missed her flight. When she arrived safely and on time back in Columbus mom told me that someone from the Houston Office had actually come out to the airport and was able to meet her at the gate with a wheelchair and get her over to her flight to Columbus. This type of help is to me 5 Star service. I was simply amazed that they would help so much. Thanks.

- Bill Fullerton

Son of Client

Home Care Assistance caregivers have done a phenomenal job for our family. Mom wanted to stay home and we just could not manage her care alone due to our work and families. If it weren’t for Home Care Assistance, it would have been impossible for us to keep Mom home. She really enjoys the company of her caregiver and is living life again. Thank you, Home Care Assistance for all what you have done for us. We highly recommend them to anyone who needs high-quality care for an elderly loved one.

- G.L.

Daughter of Client

In October 2008, Martha arrived and the entire household spirit changed. Martha brought a sensitivity and maturity we had not seen with other caregivers. Martha knew that Mum was trying to hold on to her dignity and independence and she went to great lengths to help Mum do just that. I would tell Martha that Mum was the Boss and she was the General Manager who always made sure that the Boss was safe and well cared for. Martha allowed Mum to live comfortably in her home and die with grace. Words cannot adequately convey the peace that Martha brought to Mum and the family as a whole.

- John J. McArdle III

Son of Client

As a baby boomer, I am part of the generation that’s trying to navigate the waters of eldercare. Home Care Assistance has been an invaluable part of my equation for making sure my mom receives the highest level of care and support. From transportation to healthcare appointments, to 24/7 supervision and assistance, their staff is both professional and compassionate. I can’t recommend them highly enough.

- G.P.

Son of Client

I was referred to Home Care Assistance when my Mom was coming home from Scripps. I was out of town and had to organize everything remotely. The staff was extremely helpful and professional. I was very stressed and totally lost but they handled everything from start to finish. One of their care managers went out to the hospital to assess mom the same day, organized with the nurses and doctors and was able to get Mom home safely. What I liked the most was their flexibility and quick action. Mom came home with 24-hour care for the first few days then was able to slowly reduce hours to a manageable schedule. Highly recommend!

- S.B.

Daughter of Client

My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May…Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trustworthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.

- Patricia L. Waller

Retired U.S. Diplomat

Your company is amazing. Jessie, Jill, Mimi, and the woman in charge of staffing were efficient, fast and kind. I found out late Wednesday that mom was coming home Thursday mid-day. I called Jessie Thursday morning. Jill called me and by 1:00 they were ready to come in with someone on a 24-hour-basis. Unbelievable! Mimi has been terrific. She has helped mom with her physical needs, prepared meals, helped in the middle of the night, done laundry when mom needed it...and has kept mom safe. It has been a relief; we have not had to alter our own schedules and enjoy our spare moments visiting with mom and Mimi in a carefree manner. Family members who didn't think it necessary for mom to have any help are now on board - including mom! Thank you!

- Connie L.

Daughter of Client

I am writing you to express my extreme gratitude with the services that your company has provided my mother over the past month. Without your caregivers and their thoroughness in understanding difficult situations, my mother had a very good chance of not surviving her latest release from the local hospital. It was only your caregivers' critical observations that saved the day. Again, I am thrilled to have your company working with my mother, providing assistance with great personal support and encouragement to brighten her remaining time here.

- Tom Fletcher

Son of Client

I was in a panic and desperate because I knew I would never find a caregiver so late on a Friday. But I found Home Care Assistance and couldn't be happier with their service! The woman they sent to care for my mother was just wonderful and my mother said she was so glad we found someone to care for her.

- Cheryl B.

Daughter of Client

I want to thank you and your organization for the outstanding job that you did caring for my uncle these last couple months - the care enabled my uncle to spend his last months in his home and with his friends from the men's club - my brother and I really appreciate the effort that you made - I think it made a big difference in the quality of my uncle's life.

- Gregory J. Burkus

Nephew of Client

The 24-hour care that Home Care Assistance provided for our mom was unparalleled. She had three caregivers, each as compassionate, dedicated and hardworking as the next. Each caregiver worked eight hour shifts, which enabled them to stay focused and well rested, and in turn, provide the best care possible.

- Susie M.

Daughter of Client

We chose Home Care Assistance because their care managers are extremely personable, caring and responsive. We know we can call them for anything, 24/7. They've even managed emergency scheduling requests within an hour.

- Ken B.

Son of Client

Bottom-line, your company provided me the choice of several qualified caregivers within 72 hours of my call (including a weekend); and the caregiver I selected from Home Care Assistance (Conrad) was a total blessing and I believe an answer to prayer. "Thank you" doesn't quite cut it, but that's all I have...thank you very much.

- Jeffrey J. Miller

Son of Client

I could not have been more pleased with your company's services, and most of all, the assigned caregiver. The pre-visit to my home was very reassuring that I was dealing with a company of integrity. My caregiver never stopped trying to find things to do for me. The cost was well worth the service. I would not hesitate to recommend your service in the future.

- Jeanne Olson

Client

Professional Recommendations

Home Care Assistance is the trusted referral choice for some of the most reputable elder care professionals. We pride ourselves on being integrated with others who work to support seniors in each community we serve. Below is a selection of professional testimonials.

I currently have a client with Home Care Assistance who receives 24-hour care. Home Care Assistance has been instrumental in keeping in contact with me on any changes or concerns. They have done an amazing job of working with a reluctant client in getting them to cooperate and improve their overall quality of life. In my experience, Home Care Assistance has been very responsive when I have a client in need. They have provided immediate care when needed and were diligent in selecting the right caregiver to meet both clients’ personal and caregiving needs.

Diana R.

Home Care Assistance provides a very high level of service to patients and their families. As health care professionals, we most appreciate the quality and experience of their staff. We look forward to continuing to work with Home Care Assistance.

Nancy Houston Miller, RN, and Kathy Berra, ANP

Nurse Care Managers of The LifeCare Company

As a private professional fiduciary I need caregivers for many of my clients. Home Care Assistance is one of the best I have worked with. They are superb in their responsiveness to meet the needs of my clients. The personal service from the office staff and the caregivers is excellent. They are there when needed and can supply a caregiver fast.

Scott P.

Professional Fiduciary

As the administrator of a hospice agency, I had the opportunity to work side by side with Home Care Assistance to take care of a mutual patient. Home Care Assistance truly stood out to us due to their attentiveness and the quality of care they provided. There was constant communication from the management in their office to ensure all of the patient’s needs were met. Their staff made sure to let us know of the patient’s changing condition in real time, which allowed us to adjust our care in a timely manner. We are happy to have found a caregiving agency that is extremely professional, compassionate and attentive to the patient’s needs. I would highly recommend this company to anyone seeking a caregiver for their loved one.

M.J.

Hospice Administrator

As a Care Manager, I am always looking for a home care company who I can trust with the care of my clients. Home Care Assistance has given me the chance to work with nurses that see my clients as unique individuals who each have their own story. They are always on top of things and share new information and observations after a client visit. I am very satisfied with the level of professionalism, ethics and communication. The caregivers are hard workers and always try to do their best for each of my clients. My job is always easier if I look at my client and I see they are happy and satisfied. Home Care Assistant has strengthened the relationship with my clients because of the excellent service they provide.

M.D.

Care Manager

You guys shine above all the others for your coordination. Thank you for providing such wonderful, competent caregivers to clients. I am so grateful to be working with you all.

Eileen Nevitt

LCSW, ACSW, CMC

Home Care Assistance has become the go-to for support for our residents at Maple Leaf Assisted Living & Memory Care. Our contact has been extremely responsive and the staff that has worked with our residents have been caring and professional. For just one example, when one of our new residents was suffering from debilitating anxiety over her transition, one of the Home Care Assistance staff members came to visit her with flowers and sat with her patiently for hours to help her work through her difficulty until she felt calmer and reassured. The resident very quickly began easing into her new environment without the anxiety she had been feeling. They have worked their magic consistently with other residents and families as well. I would highly recommend this amazing service.

Mac M.

The MindFit series was very fun for our residents. One resident in particular is a retired professor who greatly enjoyed all the cognitive exercises.

Adrienne F.

Assistant Executive Director, Rhoda Goldman Plaza Retirement Community

I am the Director of Community Relations at Renaissance Village Assisted Living and Memory Care. Home Care Assistance has gone above and beyond to assist several families we have referred to them, as well as our own residents. Their team committed for more than 6 weeks to conduct a Mind Fitness program for our residents and they loved it! The team member brought healthy snacks and provided not only a fun activity but a very helpful and stimulating experience for them. I have personally been in homes that were using Home Care Assistance caregivers and the families were very happy with their conscientious services. I have the utmost trust and confidence in Home Care Assistance.

R.D.

Director of Community Relations at Renaissance Village Assisted Living and Memory Care

As a Senior Care Advocate, I assist seniors and their families with finding care solutions that work best for them. I feel confident referring my clients to the Home Care Assistance team because they truly care and are high-touch and hands-on with everything they do.

Dyan W.

Senior Care Advocate

As a private patient advocate, I get frequent requests for recommendations for home care providers that are trustworthy and reliable. Home Care Assistance does a great job in selecting their providers and their care managers are phenomenal. I worked a recent case with them and the Care Manager’s responsiveness when coordinating care for the patient’s needs was nothing short of amazing. The caregivers Home Care Assistance assigned on this 24/7 case were knowledgeable, well-trained, compassionate and it was clear that they appreciated the support they have from their organization. Can’t say enough good things about this organization!

Cindi G.

I have been working with Home Care Assistance since 2013. As a private fiduciary, I come across many situations where elders need in-home care. I’ve used multiple care agencies over the years and Home Care Assistance is by far the most responsive, as well as the most supportive to their caregivers. I never have to worry when my clients are cared for by the Home Care Assistance team.

John M.

Private Fiduciary

Home Care Assistance provides exceptional services to their clients. Their caring compassion and professionalism are the best in the industry. As a professional Aging Life Care Manager, I know I can always count on Home Care Assistance to take the best care of my clients.

K.C.

Aging Life Care Manager

Phenomenal caregivers, who have gone above and beyond numerous times for our residents.

Allison B.

Community Relations Director, Avamere Berry Park

The easiest and most reliable agency – it’s a one-time call with a quick response.

Anna R.

Social Worker, Capistrano Beach Care Center

With Home Care Assistance, our cases run more smoothly, our clients are well-matched with capable, caring caregivers and our families are less stressed. They make our job easier, and we appreciate the high standards they uphold.

Michele B., MD

Professional Gerontologist and Eldercare Consultant

As an elder care advisor for Choice Advisory Services, I worked with a family to identify the very best care setting for their Mom, who suffered a traumatic brain injury. She required 24/7 care and since her children worked during the week, they were unable to care for Mom and she moved into an adult care home. It was great at first but then all she wanted was to return to her home again. Staffing was limited and they could not sit with her all the time. My client was resourceful and determined to go home; she even escaped twice. Her family was frantic for a new solution. We needed to keep Mom safe for three days until we could move her to a memory care community. In a panic, I called Home Care Assistance and within the hour, a care manager was out to meet with my client. They got it staffed and within three hours, my client had around the clock supervision. They were a lifesaver, and so responsive! My client really connected with her caregivers. It made the transition manageable. We are forever grateful!

April G.

Elder Care Advisor for Choice Advisory Services

But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building–for elders, families, supportive friends and, ultimately, for your health care team.

Dr. Dennis McCullough

Author, My Mother, Your Mother, Founder, Slow Medicine Movement in Geriatrics

I work frequently with older adults. Many need help with activities of daily living, especially meal preparation, so I am excited to learn about the Balanced Care Method? for caregivers. The information in the training manual about a healthy diet reflects the latest research, and the fact that it is based on the habits of the long-lived elders of Okinawa is very inspiring.

Laurie Steinberg

Registered Dietitian at Stanford School of Medicine

Hospital readmissions are not only detrimental to a patient’s mental and physical health and expensive, but they can result in hospital penalization. Readmissions may be the result of inadequate support and supervision following the patient’s discharge orders upon returning home. Having a structured, professional Hospital to Home program like the one offered by Home Care Assistance promises benefits to the patient and the hospital by working in conjunction with the patient’s medical team to ensure discharge orders are followed and intervention occurs before a readmission is necessary.

Dr. David B. Carr, MD

Clinical Director, Division of Geriatrics and Nutritional Science, Washington University School of Medicine

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